Terms and Conditions Updated

Our updated T&Cs came into effect on 1 August 2024.

To continue using Debospat, please review and accept the updated T&Cs below, if you have not already.

USER TERMS AND CONDITIONS

WELCOME TO Debospat! LET’S GET STARTED WITH THE BASICS

About you and us

Who we are.

Hey there! We are Debospat Platform Limited. You can find us at 509090 Old Road Square, London EC4A 9UW, United Kingdom and under company number 15000000. In these Terms, Debospat, we, us and our refers to Debospat Platform Limited. We also refer to Debospat Affiliates, which are all companies within our group.

What we do. We own and manage websites, applications, and other platforms (altogether, our Site) where we provide the following Services:

Hosting, where we function as an intermediary between Buyers and Sellers – we do not buy or sell Items on the Catalogue and are not a party to any Transactions,

We are responsible for the Services we provide, within the limits of applicable laws and our commitments, and under the conditions set out in these Terms.

About you and our Users. You are one of our Users who:

is at least 18 years old,

has an Account,

uses our Services for your personal benefit only and not for any professional purposes (unless you are buying as a Pro Seller),

has the capacity and rights to be able to conduct Transactions on the Site, and

agrees to these Terms and the Catalogue Rules.

Your choice to buy and sell. Users can be:

a Seller, who lists goods and items to sell (each, an Item) on an electronic catalogue on our Site (the Catalogue), and/or

a Buyer, who can view, search, and buy an Item or multiple Items as part of a bundle on the Catalogue by clicking the buying button, providing their payment details, and clicking the “Pay” button (a Transaction).

Buying from Pro Sellers. Depending on which country you are registered in, you could buy an Item from a professional seller who is identified by the “Pro” tag next to their name and Item they are selling (a Pro Seller). That transaction will be governed by our Debospat Pro Terms and Conditions, which you will need to read and accept before each purchase from a Pro Seller. European consumer protection laws apply for all transactions with Pro Sellers – have a look here for more information about Debospat Pro.

About these Terms

These Terms and Conditions (the Terms) are a legal agreement between you and us and govern your use of our Site and Services. You agree to these Terms if you click the button indicating your acceptance when you register for a personal Debospat account (an Account) or when we notify you of updates to these Terms.

What do bold words mean. If you see a capitalized term in bold, that is a defined term and we have provided you with the definition of what it means.

About Catalogue Rules. The rules for the Catalogue, including what Items you may list (the Catalogue Rules), form the essential part of these Terms. It might happen though that something in these Terms contradicts something we say in the Catalogue Rules. Then what we say in the Catalogue Rules will take precedence over these Terms.

Other valuable information. We provide links to important and other helpful information in these Terms, including our Help Centre where you will find answers to some of the most frequently asked questions from our Users. But if you cannot find what you are looking for on our Help Centre (which we update regularly), please reach out to us by any method described below.

Some ways you can contact us.

To report issues. If you find out that another User has done something illegal, violated someone else’s rights or breached these Terms, you can notify us by:

following the reporting procedure described here, or

filling out this form if you are specifically reporting illegal Items (such as Items that infringe intellectual property rights).

We will try to help the affected party and will cooperate with local authorities if required.

To raise a dispute with us. We hope you enjoy using our Services, but if there is a disagreement between you and us, please let us know by completing our dispute form so we can try to resolve the issue as quickly as we can.

For other questions. To send us a question or a notice, you can email us at these addresses.

WHAT ALL OUR USERS SHOULD KNOW

Becoming our User.

How to create an Account. To create your Account and keep it secure, you will need to provide us with your email and choose a unique username and password. Disposable or masked emails cannot be used to create your Account.

Verification and security actions. During the Account registration process, and at any time during your use of our Services, we might ask you to:

help us verify information on your Account (like your phone number, email, or payment method),

provide additional relevant information,

remedy any incorrect or incomplete information on your Account, or

answer security questions.

By this we verify that you are the person accessing your account and/or making transactions on the Site. These requests will be proportionate to the security concern we are trying to resolve. If the information you provide is incomplete or incorrect, or if you do not cooperate with our requests, we may block your Account as described further below.

Account restrictions. You are allowed to have only one Account. But, if we block your original Account because someone unlawfully took it over, you can create a new Account for yourself. You can also have one Account and one Pro Seller account at the same time (if Debospat Pro is available in your country), but they must have different emails associated with them and be clearly separate accounts.

Promotions. We might notify you about exclusive offers, competitions, games, or other kinds of promotions for some or all our Users (a Promotion), depending on eligibility requirements we set. Certain features or functionalities of the Site may be temporarily altered or unavailable during a Promotion.

Third party websites and content. Certain features on our Site use tools and services that are provided by third parties and are governed by their terms and conditions. We will provide you with a link to that third party’s terms and conditions so you can review and accept their agreement before using these features.

How we will present information. To provide our Users with the best experience, we may reorganize the Catalogue, advertising spaces or other information on the Site. These changes will not affect the Content you provide or our obligations under these Terms. More information about how to retrieve information about advertisements can be found here.

Using information, you share with us.

How we use your personal data. We will process your personal data to fulfil our obligations and rights under these Terms and provide you with our Services. Please read our Privacy Policy for more information about how we collect, store, use and protect your personal data. We put a lot of effort into protecting your personal data, but even the strongest security measures cannot always shield against cyberattacks and guarantee that unauthorized third parties will not find a way to access or affect your personal data. Therefore, please consider what personal data or other information you provide us with as it is at your own risk.

How we can use your Content. To the extent permitted by law, you allow us and Debospat Affiliates to have a non-exclusive right to use your Content worldwide, without consideration, during the applicable rights’ duration. This means we can copy, display, and adapt Content for operational, commercial, advertising, or other internal business purposes and on any type of platform or media including on television, in print media, on the Internet (in banners and articles, on other websites) and on social networks (Facebook, Twitter, Instagram, etc.). You can stop our use of your Content for advertising purposes at any time by opting out of this in your Account settings.

What you must and must not do.

You must. We want to provide our Services in a safe, trusted, and secure environment for all Users browsing the Site, but a user’s actions and behaviors can negatively impact this objective. To allow us to achieve a safe and secure environment, you agree to do the following when you use our Site and Services:

comply with these Terms and applicable laws,

provide us with truthful, accurate and up-to-date information about yourself and immediately update your Account if your information changes (like your home address),

keep your Account login details and password confidential and tell us if you think someone might have unlawfully taken over your Account,

only share information from the Site with third parties, including on social media, if allowed by the Site’s “Share” button, and

remain responsible for and have all rights to information, photographs, or other data you upload on our Site (your Content).

You must not. When creating an Account or using the Site or Services, you agree you will not:

do anything illegal, unethical, contrary to public security or that infringes our or someone else’s rights (like their privacy, confidential information, or intellectual property),

use any kind of external software tools (including but not limited to: bots, scraping programs, crawling programs, spiders) when registering on the Site and/or when using the Site and/or Services (including but not limited to: for the purpose of promoting Items, adding Items to favorite), unless such a use is authorized, offered or in any other way allowed by us, use any external software tool that could disrupt the normal operation of the Site or Services or infect or damage another User’s computer, adapt, copy, edit, distribute, or commercialize any content on the Site without our prior written consent, data mine, screen scrape, crawl, disassemble, decompile, or reverse engineer any part of the Site, publish Content that praises, promotes, encourages, or incites terrorism, racism, revisionism, xenophobia, homophobia, sexism, hate speech, discrimination, human trafficking, organized crime, illegal organizations, self-injury, suicide, torture, cruelty to animals, apology of war crimes, sexual exploitation of children and/or adults, cults, or other unlawful Content,

delete and re-list the same Item multiple times or multiple Items in bulk,

collect, hold, or disclose information you obtained illegally that relates to other Users, their Content or their actions on the Site, or any information appearing on our Site if it might affect the rights of other Users, promote other websites or companies via advertisements on our Site.

You can check more on our community standards here.

Our rights to manage concerns.

Taking corrective actions. If we find out you are doing something that is against the rules described in these Terms or obviously unlawful, we might apply any of the corrective actions listed below:

send you a warning message that you need to follow these Terms,

remove or automatically correct your Items in the Catalogue,

demote, hide, or remove your Content from the Site,

hide private messages you sent so your intended recipient cannot see them,

restrict your Account by blocking your access to certain features (like sending private messages or limiting visibility of your Items to other Users), or

notify local authorities about your activity if there is a threat to someone’s life or safety.

You can check here to find more information about hiding or removing the listings.

Blocking your Account. We might block your Account temporarily or definitively if:

we took a corrective action listed above and you continue to repeatedly breach these Terms,

you commit a serious breach of these Terms, meaning:

you provide us with incorrect, false, or misleading information on your Account or fail to keep your information up to date,

you do not cooperate with us when we try to verify information you provide on your Account,

you abuse the Site’s functionalities, or

one of the scenarios described below: Suspicions identified by a Debospat Wallet Provider or Payment Processor, or Issues with Transactions, Safety and legal concerns, Minors or Security threats occur.

And when we say we will “block” your Account, this means:

you will not be able to use the Site except to contact our customer support team (Customer Support),

your Items will be delisted from the Site and taken off from the Catalogue,

we will not refund you for any Seller Services you bought from us and may still be using,

you can complete any pending Transactions and Payouts, but if your Account is blocked because of security or fraud concerns raised by a Debospat Wallet Provider, because your Account has been compromised or because it is objectively necessary to protect the legitimate interests and rights of everyone involved in a Transaction the following consequences may occur:

your pending Transactions might be cancelled, and all the fees paid by the Buyers would be refunded to the Buyers, and/or

your ability to make a Payout might be restricted,

we may prevent you from creating a new Account on the Site.

You can check here to find more information on blocking.

Using automated means and acting upon the notification from the authorities. We may sometimes use automated software or algorithms to detect and take the corrective actions listed above or block your Account and we may also act after being duly notified by the competent Authorities.

Corrective actions or blocking will be proportionate. Just to clarify, any of the actions described above will be proportionate to your violation and will take your interests into account.

Statement of reasons. If we take a corrective action listed above or block your Account, we will let you know:

our reasons for doing so,

the restriction we will apply to your Content or your Account,

the facts and legal grounds we relied on to make our decision,

information about using automated means to make our decision, and

information about what recourse you have (described in more detail in the section below ‘Your option for recourse’).

However, we will not provide you with this information if doing so would violate the law or direction of a legal authority, disrupt a fraud investigation, or enable fraud to continue or be considered a serious breach of these Terms or a Debospat Wallet Provider’s terms and conditions.

Taking corrective action or blocking without prior notice. We can take corrective actions or block your Account without notifying you in advance if one of the below scenarios occurs. We will only provide you with a statement of reasons at the time we act:

Suspicions identified by a Debospat Wallet Provider or Payment Processor: A Debospat Wallet Provider or Payment Processor reports a suspicion to us that you violated the law, breached their terms and conditions, or misused the Site when using their payment and/or wallet services (including illegal sales on the Site, money laundering, terrorist financing, scamming, identity theft or use of false documents).

Issues with Transactions: you start a dispute resolution procedure about a Transaction through a Payment Processor and there are objective and legitimate reasons to believe that, in this context, you violated the law, breached these Terms, or misused the Site.

Safety and legal concerns: your Content or use of the Services violates the law, regulations or rules of public security or is likely to have profound consequences for the health, safety or legitimate economic interests of us, other Users, Pro Sellers or third parties. This might be:

uploading Content that condones crimes against humanity, incites racial hatred or violence, concerns child pornography or other sexual harassment or seriously threatens other Users,

committing identity theft or any other type of fraud, or

misusing the Site in a way that puts the safety of other Users or security of the Site at risk (such as logging in from suspicious IP addresses, defrauding or spamming other Users). We will conduct a fraud investigation and seriously examine any claims you make.

Minors: if you are using the Account and you are less than 18 years old.

The law prohibits us: notifying you in advance would violate a law, regulation, or direction of a legal enforcement authority, or could put us or Debospat Affiliates at risk.

Security threats: there is a threat to the security or smooth operation of our IT system.

Repeated or serious breaches: you commit a serious or repeated breach of these Terms.

Your options for recourse. You can challenge our decision to take any corrective action by:

submitting an appeal through our system. To do this, click the link in the statement of reasons we sent you (if we blocked your Account or took a corrective action listed above) or other communication we sent you (if you had notified us about a non-compliant Content or Account). We will review your appeal as soon as we can under the supervision of qualified staff, or

bringing an action before national courts under applicable laws.

How to set up a Debospat Wallet (Debospat Balance)

About Debospat Wallets. You can create a Debospat Wallet, which is an electronic wallet available on the Site. You can use your Debospat Wallet to:

receive and store funds for an Item you sell,

buy an Item from another User using funds in the Debospat Wallet,

transfer funds from your Debospat Wallet to your personal bank account (a Payout), or

purchase optional Services available to Buyers and Sellers.

Who needs one? Any User can set up a Debospat Wallet following the steps below. If you are a Seller, you will need to create a Debospat Wallet within five calendar days of making your first sale.

How they are provided. Debospat Wallets is a payment service which can be provided by one of our regulated third-party payment service providers (a Debospat Wallet Provider), which includes:

Debospat Pay UAB, a licensed electronic money institution in Lithuania which is regulated by the Bank of Lithuania.

Here is the information indicating which provider provides payment services in which Debospat countries.

How to make a Payout. You can request a Debospat Wallet Provider to make a Payout by going to “Settings” in your Account and adding your bank account number, full name, and billing address. If you are located:

In the eurozone, you can only make a Payout in euros to a personal bank account located within the European Union or European Economic Area. Making a Payout outside of those areas or in other currencies is not allowed. or

Outside of the eurozone, you can only make a Payout in your local currency and within your home country. Making a Payout in another currency or outside of your home country is not allowed.

How to make payments.

How to pay on our Site. We aim to make paying for Items or purchasing our Services as easy as possible. You can make a payment using:

your Debospat Wallet – if you have funds in the Debospat Wallet, it will be used automatically as the primary payment method and if you do not have enough funds to complete your purchase, you can pay the rest with a different payment method,

your credit card or debit card, or another payment method we might introduce on our Site.

Processing your payment. We use authorized third-party payment service providers (Payment Processors) to:

process online payments for the purchase of Items or optional Services on our Site.

process Payouts from your Debospat Wallet, or in certain cases, provide Debospat Wallet services too.

We also contract with third party providers to store your payment method information. We will provide you with help so you can use your Debospat Wallet and our Payment Processors, but we do not manage your payments ourselves.

Holding money securely. If you buy an Item, all money you pay will go into a separate Escrow account that is safely controlled by a Debospat Wallet Provider until the Transaction is completed. Then, the Item price and any shipping costs you have paid besides Prepaid Shipping fees will be released to the Seller’s Debospat Wallet.

Safety & security. Please ensure that your payment details are accurate so that payments made on our Site are safe and secure. Otherwise, your payment might be cancelled, or you may be required to prove the payment method is yours or that you authorized a payment, if the automated software systems   think it was stolen.

Currency Conversion. We also have a Currency Conversion service that is provided by our Payment Processors or Debospat Wallet Provider and allows a Buyer to pay for an Item in their local currency when it is sold in a different currency. This service is offered in specific countries as identified here. If Currency Conversion is available in the country where you are registered in, a fee of either 1.2% or 3% of the Item price will be applied by the Payment Processor or Debospat Wallet Provider, depending on the currencies used.

Sending messages & leaving reviews.

Private messages. You can send a private message to other Users to exchange information about an Item. You must not send a private message to another User for any other reason, especially:

advertisements, malware, unsolicited or mass messages that are sent to 5 or more Users, and messages that are or could be considered illegal, obscene, harmful, unethical, threatening to public security, inappropriate or in any way incompatible with the best interests of Debospat and our Users.

Leaving a review. After a Transaction is complete, you can choose to write and publish a review about the Transaction and other User on our Site. All reviews you publish must be fair and honest. Please also be aware that we will not compensate you in any form for leaving a review and we do not review or verify reviews before they are published on our Site.

Ending our relationship.

You can end our relationship. You can end your relationship with Debospat and stop your use of our Services at any time and free of charge by deleting your Account or emailing us at these addresses.

Or we can. We can also end these Terms at any time and for any reason by giving you 15 days’ prior written notice.

What happens then? These Terms will apply until any pending Transactions and Payouts are completed.

READY TO MAKE MONEY?

Selling an Item on Debospat

What you can sell. You must have the right to transfer ownership of an Item to a Buyer. The Item you want to sell must also: comply with the Catalogue Rules,

comply with restrictions and requirements of Payment Processor’s prohibited items, if applicable. See here to learn if such requirements are applicable in your country, and

not be something you originally purchased in bulk or as a dropship product (as in, you do not physically have the Item) with a low resale value.

Listing an Item for sale. To list an Item for sale on the Site, you will need to take and upload a photo and write a description (neither can be taken from the internet) of the Item that accurately reflects its quality and appearance (including any defects or alterations). Have a look here for examples about what information you might be asked to provide. Once your Item is listed on the Catalogue and published on the Site, this means you officially put forward an offer for sale which can be accepted by a Buyer.

Buyer’s choice. If a Buyer proposes a new price for an Item as a counteroffer, the Item is not considered sold if you accept their counteroffer. A Buyer always has the option not to buy your Item after your acceptance of the counteroffer. Your Item is sold after a Buyer buys it by clicking the buying button and their payment is accepted.

Withdrawing your listing. You can withdraw a listing at any time before a Buyer purchases the Item.

How we rank & recommend info. We use automation tools to understand, rank and recommend relevant information to Users browsing our Site. More information about how we use automation to recommend certain information on the “Debospat feed” is on our Help Centre.

READY TO SHOP?

Buying an Item

How to buy an Item. To purchase an Item from the Catalogue, you will need to:

click the buying button,

select a payment method and delivery option, and

click the paying button on the checkout page.

Item price,

Shipping fee, 

Buyer Protection fee (click here to see how we calculate it), and, if applicable

fees for optional services.

What happens next? We will receive updates from the carrier and will notify you when the Item should have been delivered (or if the Item is lost). Read more on the process in the chapter below.

If you buy an Item outside of our Site. If you buy an Item offline or outside of our Site, we are not responsible for that transaction. That purchase is made at your own risk and will not be covered by any protections we offer for Transactions made on our Site.

Buyer Protection

Purpose of Buyer Protection. Buyer Protection provides you with a refund policy if an Item is lost, damaged or significantly not as described. Customer Support will assist you during this process and follow our Refund Policy. Your payment will be held in Escrow until the Transaction is marked as completed. As a heads up, Buyer Protection is not an insurance or a legal protection service and is in addition to all other legal rights or guarantees you have. Buyer Protection is mandatorily applied for a fee and for each purchase made using the buying button.

Refund policy. You can claim for a refund for an Item if it is:

confirmed as lost or damaged during shipping, significantly not as described, which means there’s a significant difference between the Item you received and its description or photo on the Catalogue, such as a different size, color, or severe damage (like stains, smells, or holes), or the Item was missing from a bundle (SNAD), or a SNAD counterfeit.

If there are any issues with the Item. You must report the issue under our Buyer Protection policy to us by clicking the “I have an issue” button in your private message screen within two calendar days from our notice that the Item has been delivered or it seems lost (the Refund Request Period). This will suspend the Transaction and all money for it will continue to be held in Escrow until the issue is resolved. If you do not report an issue to us within the Refund Request Period, the Transaction will automatically be marked as completed.

Handling a SNAD Item (except SNAD counterfeit Items). We suggest discussing with the Seller first to explain what issue you are experiencing so you and the Seller can agree on a resolution you are both happy with. But if you are unable to reach a solution, you can escalate the issue to us. If you claim an Item is SNAD within the Refund Request Period, we will notify the Seller about this. The Seller can either:

not require you to return the Item to them and grant your refund, or

require you to return the Item to them within five business days to receive a refund. You are responsible for return shipping costs unless agreed otherwise with the Seller, and we will notify the Seller once they should have received the Item or if it is lost. From the time we notify the Seller, they’ll have 2 days to confirm they have the Item, and everything is ok (at which point you’ll receive your refund) or report an issue (in which case your money will still be kept safe in Escrow until the issue is resolved). If the Buyer purchased Items as part of a bundle:

The Buyer will have to return all the Items in the bundle (applicable until April 2024); or

The Buyer can return only the SNAD Item(s) out of the bundle (applicable from April 2024).

If the Seller does not take one of the above actions within 14 days of you reporting the issue, or if you or the Seller report an issue to us at any point during this process, Customer Support will make the final decision on whether an Item is SNAD.

Handling a SNAD counterfeit Item. If you claim an Item is a SNAD counterfeit within the Refund Request Period, we will investigate the issue and reach out to you and the Seller and obtain information from both sides to make an objective decision.

If the Item’s authenticity is not doubted, then we will complete the Transaction and release the money to the Seller.

If there’s not enough information for us to determine whether the Item is a SNAD counterfeit or not, then we’ll deem the case as ambiguous and cancel the Transaction, refund you as described in the table below and require you to return the Item to the Seller and pay for return shipping costs (unless otherwise agreed with the Seller).

If there’s convincing evidence that the Item is a SNAD counterfeit, then we will notify the Seller. They will have 24 hours to provide us with evidence that the Item is authentic. If they cannot or do not provide this, we will cancel the Transaction, and you will not need to return the Item to the Seller to get a refund as described in the table below.

If an issue is escalated to us: We will review your case and may ask you and the Seller to provide us with information and evidence to inform the objective decision about whether your case is eligible for a refund under our Refund Policy. You and the Seller agree to respect the final decision.

Why wouldn’t you get a refund? You will not be able to receive a refund if you:

report an issue that an Item is SNAD, but it is determined as not a SNAD,

have already confirmed that everything was ok with the Item when you received it,

did not report the issue to us within the Refund Request Period,

did not provide Customer Support with proof an Item was damaged or SNAD within timelines communicated to you,

used, washed, or changed the Item in some way before you returned it, or

are under investigation because you are suspected of abusing or misusing the Buyer Protection by claiming a refund.

Return shipping costs.

If you pay for return shipping, the return shipping costs will be deducted from your refund.

If the parcel is lost or damaged, you will not be charged for return shipping costs.

If you pay for return shipping, the return shipping costs will be deducted from your refund.

If the parcel is lost or damaged, you will not be charged for return shipping costs.

The whole bundle of Items

*For SNAD counterfeits there is no need to return the counterfeit Item

If you pay for return shipping, the return shipping costs will be deducted from your refund.

If the parcel is lost or damaged, you will not be charged for return shipping costs.

What Buyers need to know.

Returning for SNAD counterfeit: If you want to return an Item because you believe it is a SNAD counterfeit, and you have notified us within the Refund Request Period then:

if there is no reason to doubt the authenticity of the Item, the Transaction will be completed and the Item price will be released to the Seller, or

What you will see on our Site.

We own our Site. We, Debospat Affiliates and/or our licensors own all intellectual property rights to the Site, including its system, layout, software, trademarks, and domain names.

Site availability. We are not responsible for interruptions in the availability of our Site because of maintenance or any events which are beyond our reasonable control. Considering the legitimate interests of Users and if possible based on relevant factors (like the safety of the Site), we will try to:

inform you about planned or existing availability restrictions,

plan downtime outside of peak usage hours, and

limit downtime for regular maintenance to a reasonable amount consistent with market standards.

What you and we are responsible for

Why you are responsible? When using our Site and Services, you are responsible for:

your Content and any actions on the Site that happen under your Account,

all Items listed, sold, and transferred by you to Buyers (including any declarations you make about Items), published reviews, and any disputes that result from your actions.

Taxes. We are not responsible for any tax liabilities or reporting obligations that might apply to you because of your activities on the Site.

Hosting provider. Because we provide Hosting services for you and other Users, we do not run a general monitoring of Content or Items listed on the Site. As far as the law allows, we have no liability to you for any loss or damage you suffer that relates to a Transaction, except if expressly covered by Buyer Protection, our commitments in these Terms or our legal obligations.