DEBOSPAT Vendor Policy

  1. Purpose of This Policy

This Vendor Policy outlines the standards, expectations, and operational guidelines for individuals and businesses selling on the DEBOSPAT platform. Our goal is to maintain a trusted, culturally respectful, and sustainable online marketplace for Afro-Caribbean pre-loved fashion.

  1. Who Can Become a Vendor

To sell on DEBOSPAT, you must:

  • Be 18 years of age or older.
  • Reside in the United Kingdom.
  • Agree to DEBOSPAT’s Terms of Service, Privacy Policy, and this Vendor Policy.
  • Provide valid contact information and a UK-based bank account for payments.
  1. What You Can Sell

DEBOSPAT is a culturally focused marketplace. We accept listings that meet the following criteria:

✅ Permitted Items

  • Pre-loved (second-hand) Afro-Caribbean fashion and accessories.
  • Culturally inspired garments that reflect Afro-Caribbean heritage.
  • Handmade or vintage items that align with DEBOSPAT’s mission and values.

❌ Prohibited Items

  • New items not declared as handmade or custom heritage pieces.
  • Counterfeit or unlicensed branded goods.
  • Culturally insensitive, inappropriate, or offensive items.
  • Items unrelated to fashion (e.g., electronics, home goods).
  • Items that violate UK laws or infringe on intellectual property rights.

Listings may be removed without notice if they violate these guidelines.

  1. Product Listings

Vendors must:

  • Provide clear, high-quality images (minimum of two per item).
  • Include accurate descriptions, including:
    • Size, condition, brand (if applicable), and cultural inspiration.
    • Disclose any flaws, signs of wear, or alterations.
  • Use appropriate keywords and tags to improve search results.
  • Set fair and reasonable prices.

Premium Listings may be purchased to boost visibility. These are optional and clearly priced within the vendor dashboard.

  1. Fees & Payments

DEBOSPAT uses a transparent fee model:

Fee Type

Amount

Transaction Commission

10% per sale

Premium Listings

Variable (optional)

Advertising Services

Case-by-case

All fees are deducted automatically before payment is transferred to the vendor.

Payouts are made securely via Stripe or PayPal on a rolling basis (schedule to be confirmed in your seller dashboard).

  1. Order Fulfilment & Shipping

DEBOSPAT operates a peer-to-peer model. Vendors are responsible for:

  • Processing and shipping orders within 3 business days of purchase.
  • Using secure and trackable shipping methods.
  • Packaging items sustainably and securely.

DEBOSPAT will provide:

  • Packaging and shipping guidelines
  • Optional courier partnerships (e.g. discounted Royal Mail rates)
  1. Returns & Disputes

We strive for a fair and transparent experience for buyers and sellers.

Returns may be approved if:

  • The item is not as described.
  • The wrong item was sent.
  • The item is damaged, and damage was not disclosed in the listing.

Dispute Resolution:

  • Vendors must respond to disputes within 2 business days.
  • Repeated unresolved complaints may lead to account suspension.

DEBOSPAT reserves the right to refund buyers at its discretion in unresolved cases.

  1. Code of Conduct

Vendors are expected to:

  • Represent the Afro-Caribbean culture respectfully and authentically.
  • Treat customers and staff with respect and professionalism.
  • Not engage in off-platform transactions, spam, or harassment.
  • Avoid misusing community symbols or cultural narratives.

We maintain a zero-tolerance policy for discrimination, hate speech, or cultural appropriation.

  1. Intellectual Property & Authenticity

All items listed must:

  • Be legally owned and permitted for resale.
  • Not infringe on copyrights, trademarks, or any third-party IP rights.
  • Use only original photos or images with appropriate rights/licensing.

DEBOSPAT reserves the right to request proof of authenticity or ownership.

  1. Account Suspension & Termination

Your account may be suspended or terminated for:

  • Repeated listing violations.
  • Misrepresentation or fraud.
  • Unprofessional behaviour or harassment.
  • Failure to fulfil orders or respond to disputes.

We aim to always protect the integrity of the DEBOSPAT community.

  1. Vendor Support & Resources

We’re committed to helping our vendors grow. You’ll have access to:

  • A dedicated seller dashboard.
  • Help Centre with FAQs, guides, and policies.
  • Customer Support via Email (support@debospat.co.uk).

We also offer:

  • Style guides
  • Sustainability tips
  • Cultural education materials to support ethical selling
  1. Updates to This Policy

This Vendor Policy may be updated as DEBOSPAT evolves. Vendors will be notified of major changes via email or within their dashboard. Continued use of the platform confirms acceptance of any updated terms.

  1. Final Note

By joining DEBOSPAT, you become part of a community that:

  • Celebrates cultural heritage
  • Empowers sustainable fashion
  • Connects people through meaningful style

We thank you for being a valued part of the DEBOSPAT movement.

For questions or support, contact:
📧 support@debospat.co.uk