At DEBOSPAT, we are committed to providing you with a seamless and enjoyable shopping experience. We understand that sometimes things don’t work out, whether it’s an issue with fit, style, or condition. That’s why we’ve created a clear and fair returns and refunds policy to ensure you are completely satisfied with your purchase.

  1. Eligibility for Returns

We want you to love what you’ve purchased, but if for any reason you’re not completely satisfied, you can return your items under the following conditions:

  • Return Window: You have 14 days from the date of delivery to initiate a return.
  • Condition of Items: Items must be in their original condition, unworn, and with all tags still attached. If the item has been used, worn, or altered in any way, we cannot accept a return.
  • Exceptions: For hygiene reasons, certain items such as underwear or swimwear cannot be returned unless faulty.
  • Pre-Loved Fashion: Since all items on DEBOSPAT are pre-loved, please be aware that slight signs of wear may be expected. We provide detailed descriptions and high-quality images for you to assess the item before purchase.
  1. How to Return an Item

Returning an item is simple! Here’s how to do it:

  1. Log In to your DEBOSPAT account.
  2. Go to your Order History and select the item you wish to return.
  3. Initiate Return: Click the “Return Item” button and follow the instructions.
  4. Print the Return Label: Once your return request is approved, we will send you a return label via email.
  5. Pack the Item: Carefully package the item in its original packaging, if possible. Please ensure it’s secure to avoid any damage during the return transit.
  6. Send the Item Back: Affix the return label to the package and drop it off at your nearest Royal Mail drop-off point.
  1. Refund Process

Once your returned item is received and inspected by the seller, we will process your refund according to the following guidelines:

  • Refund Method: Refunds will be issued to your original payment method (e.g., credit card, PayPal, etc.).
  • Processing Time: Refunds will typically be processed within 5-7 business days after the returned item is received and approved.
  1. Damaged or Faulty Items

We take great care to ensure the quality of the items listed on DEBOSPAT. However, if you receive a damaged or faulty item, you are entitled to a full refund. Here’s how to handle it:

  1. Notify Us: Please contact us within 48 hours of receiving the damaged or faulty item by emailing our customer service team at support@debospat.co.uk.
  2. Provide Evidence: Include clear photos of the item showing the damage or fault.
  3. Return the Item: If approved, we’ll send you a pre-paid return label, and you’ll be able to send the faulty item back to us.
  4. Full Refund: Once the item is received and inspected, a full refund will be issued, including any shipping costs.
  1. Exchanges

Currently, DEBOSPAT does not offer direct exchanges. If you wish to exchange an item for a different size or style, you will need to return the original item and purchase the new one. We recommend that you check the product details and measurements before purchasing to ensure the best fit.

  1. Non-Returnable Items

Due to the nature of pre-loved fashion, certain items cannot be returned:

  • Custom or Personalized Items: If an item has been customized or personalized specifically for you, it cannot be returned unless defective.
  • Underwear and Swimwear: For hygiene reasons, these items cannot be returned or refunded unless they are faulty.
  • Sale or Clearance Items: Items purchased in sale or clearance may be non-returnable. Please check the product page for specific return conditions.
  1. Shipping Costs for Returns
  • Return Shipping: Customers are responsible for the return shipping costs unless the item is faulty or damaged.
  • Original Shipping: Shipping charges from the original purchase are non-refundable, except in cases of faulty or damaged items.
  1. Contact Customer Support

If you need assistance or have any questions about returns, refunds, or exchanges, our customer support team is here to help:

  • Email: Send us a message at support@debospat.co.uk
  1. Terms and Conditions

By purchasing on DEBOSPAT, you agree to the terms and conditions of our Returns & Refunds Policy. We may update this policy from time to time, so we recommend that you review it regularly.

Your Satisfaction is Our Priority

At DEBOSPAT, we want you to feel confident in your purchases, knowing that if something isn’t quite right, we’ve got you covered. Thank you for supporting our marketplace of pre-loved Afro-Caribbean fashion, and for helping us promote sustainability and cultural pride.

This Returns & Refunds page ensures that customers have a clear, smooth process for returns and refunds, promoting transparency and trust. Let me know if you’d like to refine any part of it!